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Job Descriptions
Process Improvement Manager - Full Time
Location : NYC
Job specification:
The PI Manager will be responsible for continuous improvement, initially, within the following areas: ƒ{ Consolidate and extend our SDLC: this area of focus will include additional standardization of our current waterfall methodology; extension of the core SDLC to support Agile-based methodologies; creation of an SDLC portal; and integration of a standard estimating model ƒ{ ITIL-Based Process Improvements: continue our definition and deployment (including education and training of the STS organization) of process improvements founded on ITIL process areas including (but not limited to) release management, incident management, change management, & problem management; extension of our Service-Now implementation in support of these process improvements; as well as establishing key KPI¡¦s and operational reviews to monitor and improve organizational performance. ƒ{ PM and BA Process Improvements: working across our matrixed environment, evaluate current PM and BA processes, tools, and skills; identify opportunities for improvement and define a plan to take advantage of these opportunities. ƒ{ Financial Planning: understand current financial forecasting and budgeting processes and tools, define improvement and automation opportunities. Work across the organization to implement changes and educate STS members. ƒ{ Metrics, Benchmarking & Reporting: take the lead on various metrics and reporting initiatives including the STS Scorecard, Help Desk Metrics, bi-weekly Project Status Reporting, and other areas to be defined. Also lead yearly customer satisfaction surveys and other survey type activities. The PI Manager will lead multi-disciplinary teams of managers, professionals, and technical personnel, in researching and implementing process improvements across STS. Implementation of improvements will need to include metrics and measurements to ensure compliance with, and measure the overall impact of, the new processes. Job Qualifications/Requirements: ƒ{ 7+ years of progressive experience in IT process improvement delivery ƒ{ Proven experience working in a complex technology/ERP/systems environment within project and/or service delivery ƒ{ Extensive experience with all aspects of SDLC management ƒ{ Experience with ITIL ƒ{ Experience implementing IT processes based on accepted, industry standards such as CMMI, PMBOK, Lean/Six Sigma, etc. ƒ{ Strong project management, planning, and organizational skills ƒ{ Strong problem-solving and analytical skills ƒ{ Experience with Agile methodologies ƒ{ Ability to work independently with focus towards overall vision and direction ƒ{ Strong interpersonal, presentation, oral and written skills ƒ{ Experience working across a matrix organization to achieve common goals. Strong consensus-building skills ƒ{ Identifies opportunities for improvement and makes constructive suggestions for change ƒ{ Remains on the forefront of emerging industry practices ƒ{ Demonstrated ability to deliver ƒ{ Driver and self-starter ƒ{ PMP certification would be useful but not required ƒ{ Prior experience with publishing ideal but not required ƒ{ Bachelors degree
Salary :
Contact person :  Radha@softsolint.com
Phone No : 212-480-2112
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